Privacy Policy
How we collect, use and protect the information you share with us through this website, by phone, text or email.
Last updated: September 28, 2026
Alves Serna Clean Company LLC (“we,” “us” or “our”) provides residential and commercial cleaning services in Sussex County, Delaware. This Privacy Policy explains how we handle personal information collected through alvessernacleancompany.com (the “Site”) and in the course of providing our services. It is intended to comply with the Delaware Online Privacy and Protection Act and other applicable law.
Information we collect
We collect information you choose to give us, such as when you request a quote, call, text or email us, or book a service. This may include:
- Your name, phone number and email address
- The service address and details about the property, such as size, rooms and pets
- Access instructions you provide, such as entry or alarm details
- Scheduling preferences and messages you send us
When you visit the Site, our hosting provider and embedded services may automatically collect technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. The Site includes an embedded Google map, and Google may collect information according to its own privacy policy.
How we use information
- To respond to your requests and provide quotes
- To schedule, perform and follow up on cleaning services
- To communicate about appointments, changes and service questions
- To improve our website and services
- To comply with legal obligations and protect our rights
Access details such as keys, lockbox or alarm codes are used only to perform the services you requested and are shared only with the team members assigned to your property.
Text messages (SMS)
If you provide a mobile number and agree to receive text messages, we may send messages about quotes, appointments and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchasing any service.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with service providers that help us operate, such as website hosting, email, scheduling or messaging tools, and only as needed for them to perform those services; when required by law or to protect rights and safety; or with your consent.
Cookies and analytics
The Site itself does not use advertising cookies. Embedded third-party services, such as maps or a chat or scheduling widget, may set their own cookies. You can control cookies through your browser settings. We do not currently respond to “Do Not Track” browser signals, because no uniform standard exists.
Data retention and security
We keep personal information only as long as needed for the purposes described above, including record-keeping and legal requirements. We use reasonable administrative and technical measures to protect it, but no method of transmission or storage is completely secure.
Your choices and rights
You may ask us to access, correct or delete personal information we hold about you, or to stop sending you marketing emails or texts, by contacting us using the details below. Delaware residents may have additional rights under the Delaware Personal Data Privacy Act where that law applies to a business of our size and activity. We will respond to verifiable requests as required by law.
Children
The Site is intended for adults arranging cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be posted on this page.
Contact us
Alves Serna Clean Company LLC, Laurel, Delaware. Phone: (302) 362-9109. Email: info@alvessernacleancompany.com.