Terms of Service
The terms that apply when you use this website or book cleaning services with us.
Last updated: September 28, 2026
These Terms of Service (“Terms”) govern your use of alvessernacleancompany.com (the “Site”) and the cleaning services provided by Alves Serna Clean Company LLC (“we,” “us” or “our”). By using the Site or booking a service, you agree to these Terms.
Quotes and scope of service
Quotes are based on the information you provide about the property and the requested service. The scope of each visit is the one confirmed in your quote or booking confirmation. If the property’s size or condition differs significantly from what was described, we will discuss any change in scope or price with you before performing additional work.
Scheduling, rescheduling and cancellations
Appointments are scheduled Monday through Saturday during business hours. Please notify us as early as possible if you need to reschedule or cancel. Any cancellation or lockout terms that apply to your service will be stated in your quote or booking confirmation.
Access and a safe working environment
You agree to provide safe access to the property at the scheduled time, including working water and electricity. Pets should be secured as needed. We may decline to clean areas we reasonably consider unsafe, including areas with biohazards, mold, pests, hazardous materials or unsecured aggressive animals.
Your belongings
Please secure cash, jewelry, medications, firearms, and fragile, valuable or irreplaceable items before a visit. We are not responsible for damage caused by pre-existing conditions, improperly installed or secured items, or normal wear of surfaces and materials.
Concerns about a service
If you are not satisfied with any part of a visit, contact us promptly so we can review the concern. Any re-clean or adjustment will be handled according to the policy communicated with your booking.
Payment
Payment terms, accepted payment methods and due dates are provided with your quote or invoice. Unpaid balances may result in suspension of recurring service.
Limitation of liability
To the fullest extent permitted by law, our total liability arising from any service is limited to the amount you paid for that service. We are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits liability that cannot be limited under Delaware law.
Use of the Site
Site content is provided for general information about our services and may change without notice. Articles on the blog offer general cleaning guidance, and you are responsible for following manufacturer instructions for your own surfaces and products. You may not misuse the Site, attempt to disrupt it, or copy its content for commercial purposes without our permission.
Text messages
If you opt in to text messages, you agree to receive messages related to your quotes and services. Reply STOP to opt out or HELP for help. Message and data rates may apply. See our Privacy Policy for details.
Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Sussex County, Delaware, unless applicable law requires otherwise.
Changes
We may update these Terms from time to time. The version posted on this page, with its “Last updated” date, applies to your use of the Site and to services booked after that date.
Contact
Questions about these Terms can be sent to info@alvessernacleancompany.com or by calling (302) 362-9109.